To clear your cache & cookies on Google Chrome:

• Open the browser.
• On the top right, click More (3 vertical dots).
• Click ‘More tools’ and select ‘Clear browsing data'.
• A pop-up will appear.
• Choose a time range. To delete everything, select ‘All time’.
• Check the boxes next to ‘Cookies and other site data’ and ‘Cached images and files’.
• Click ‘Clear data’.

These steps will vary if you are using another browser.

Contact Customer support via Live Chat or Email for assistance, providing any screenshots and a detailed description of the issue.

Yes, we recommend using the latest version of Google Chrome.

Customer support service ready to help you 24/7.

Technical support information will be displayed here.

Some possible reasons for a withdrawal being canceled include entering incorrect payment details, technical maintenance or changes to the payment provider’s side, etc.

If your withdrawal was canceled, you should have received an email from our Finance Department informing you of the reason. Please check both your inbox and spam folder and contact Customer Support if you have not received an email.

There can be a number of reasons for this. Before requesting a withdrawal, make sure that:

• you have completed any wagering requirement
• the funds you are trying to withdraw are on your cash balance, not your bonus balance
• you have not met your withdrawal limit

You can also try basic troubleshooting, such as:

• using Google Chrome’s latest version
• clearing your browser’s cache and cookies
• trying a different device
• ensuring there is no pop-up blocker enabled on your browser
• waiting about an hour and try again

If you are still not able to proceed with your withdrawal request, please contact Customer Support providing a screenshot of any error messages and an explanation of the situation. You may also be advised to try an alternative payment method.

No, you may only request a withdrawal from an account under your name. Any requests to withdraw to other accounts will be canceled, and you will be asked to create a new request to an account in your own name.

More information on withdrawal requests can be found in the general Terms & Conditions

Yes, you may cancel your withdrawal while it is still in pending status from the cashier section. The ‘Cancel Withdrawal’ option is found either under the Withdrawal tab or, if applicable, in the Balance History tab.

In case you have any trouble canceling your withdrawal, you can always contact Customer Support for assistance.

Depending on the payment method chosen, it may take some time for the funds to appear on your account.

For example, if you choose an e-wallet, the funds may appear on your balance moments after it was sent. However, if you choose to withdraw via Bank Transfer, it may take 3-5 business days for the funds to appear in your account. This is because once the withdrawal has been sent from our side, it enters the international banking system, and there can be delays beyond our control.

Not all deposit options are also available for withdrawals; in that case, you will need to select another withdrawal option.

Please select any alternative withdrawal option that suits you the most. However, if you do not readily have an alternative, then simply withdrawing via a Bank Transfer is the best option.

A withdrawal request is processed within three business days (Mon to Fri) of the date it was requested. Then will be paid out, provided that it has passed any required account verification and security reviews.

Once paid out, the time required to receive the funds will depend on the withdrawal option chosen. For example, bank transfers may take an additional 3-5 business days to reach your bank account.

After logging in to your gaming account:

• go to your cashier
• select the withdrawal tab
• choose your preferred withdrawal option
• enter the amount you would like to withdraw
• enter your payment details and then confirm your request

Customer support service ready to help you 24/7.

Once we receive all the requested documents in full, account verification is typically completed within 24 to 48 hours. However, in some cases, depending on the complexity of the review or if additional checks are required, it may take longer. If any further information is needed, we will contact you promptly to avoid unnecessary delays.

If you wish to reopen your account, please contact Customer Support via Live Chat or email for assistance.

We may request the following documents:

• Valid Identity Document – must be clearly legible and not expired.
• Proof of residence – must be issued within the last 3/6 months, depending on your account review results
• Proof of ownership of payment methods
• Transaction history (bank/e-wallet/credit card statements) – typically covering activity from the last 1 to 3 months, depending on the review requirements.

Note: This list is not exhaustive and may vary.

Players can have only one account on our site. Every other account that the same person creates will be recognized as a duplicate one and closed at some point (you can read more about the policy of duplicate accounts in our general T&C).

Please contact Customer Support with the correct information and the reason for the change and we will review your request.

Please contact Customer Support with the correct information and the reason for the change and we will review your request.

Double-check that the username/email address and password you entered are correct. The password is case-sensitive, so make sure your Caps Lock key is turned off.

If you have recently changed your password and can't access your account, please clear the Cookies & Cache within the internet browser or try using a different browser.

If you are still experiencing difficulties logging in to your account, don't hesitate to contact our Customer Support Team for further assistance. To assist you faster and more efficiently, please ensure you take a screenshot of the error message and attach it to your request.

You might not be able to open an account if:

• your country belongs to the restricted jurisdiction list (you can find more information about the list in the general T&Cs of the website);
• if you already created an account previously;
• you are less than 18 years old;

Please contact our Customer Support Team if you don't recall registering an account but have any doubt regarding this. You can reach us via Live Chat and E-mail

To join our website, you would need to make sure that this is your first-ever account with us, and you would need to follow the registration procedure.

You need to contact us via Live chat/e-mail, and one of our customer support agents will assist you with sending a reminder.

Please click on the forgot password button, write your registered email address in the pop-up window, and you will receive an email for resetting your password.

If you don't receive an email, please contact our support team, who will send a new password to your registered email.

Customer support service ready to help you 24/7.

From your profile, you can only change your password. To change any other account details, don't hesitate to get in touch with our Customer Support for guidance.

To join us, simply go to the registration sectionand follow the steps on your screen. You will need to:

• choose a unique username and password;
• enter your personal details;
• accept our Terms & Conditions and Privacy Notice.

Note: make sure you have not already registered an account in the past. If in doubt, contact Customer Support for assistance.

In order to close your account, you can contact Customer Support via Live Chat or email, and they will assist you. Also, you can check the Responsible gaming section for more information on account closure.

Each player can only create one account. Any other linked accounts will be recognized as duplicates and closed. Details on duplicate accounts can be found in our Term & Conditions

Please contact Customer Support for assistance.

You will see the 'Forgot your password?' link on the login page.

Click on it and enter the email address used during registration to receive an email to reset your password automatically.

In case you don't receive an email, don't hesitate to get in touch with Customer Support for assistance.

Here are a few things you can try:

• Double check the username and password you are entering are correct. The password is case-sensitive, so make sure your Caps Lock key is not enabled.
• If you have recently changed your password, try clearing your browser’s cache & cookies.
• Try a different browser and/or device.

If you are still not able to log in to your account, contact Customer support for assistance and provide a screenshot of the error message you received.

You might not be able to open an account if:

• your country belongs to a restricted jurisdiction; A list of restricted jurisdictions can be found in the general T&Cs of our website.
• if you already created an account previously;
• you are less than 18 years old.

Please get in touch with our Customer Support Team if you don't recall registering an account but have any doubt regarding this. You can reach us via Live Chat and Email macau365aud@gmail.com.

The currency available to you will depend on your jurisdiction. For some countries, there may be more than one currency available.

To see what currency options are available for you, choose your country during the registration procedure and click on the dropdown list in the Currency field.

Bonuses and promotions information will be displayed here.